Terms and Conditions

DoubleDown Casino provides this page to explain the rules that apply when you access or use the website, create an account, receive promotional offers, or use any related services made available through the platform. These terms and conditions are meant to set clear expectations for players and to explain the main rights, limits, and responsibilities connected with the site.

By registering an account, logging in, claiming a promotion, or otherwise using DoubleDown Casino, you agree to follow these site terms. If you do not agree with them, you should not use the platform or its services.

What These Site Terms Cover

These conditions of use apply to your access to the DoubleDown Casino website, your player account, available games, promotional offers, support features, and other related services. They work alongside any additional rules that may apply to a specific game, offer, payment method, or account feature.

Some parts of the platform may have separate rules, including bonus terms, identity verification requirements, privacy practices, or responsible gaming measures. Where that happens, those additional rules should be read together with this page.

Who Can Use DoubleDown Casino

DoubleDown Casino is intended for adults only. You must be at least 21 years old, and you must also meet the minimum legal gambling age or other applicable age requirement in the state, territory, or jurisdiction where you are located.

It is your responsibility to make sure that accessing or using the platform is lawful where you live or where you are physically located. DoubleDown Casino may restrict or refuse access in certain states, countries, or regions at its discretion, including where legal, regulatory, operational, or risk-related concerns apply.

If you do not meet the required age or are located in a restricted area, you may not register for or use the site.

Setting Up Your Account the Right Way

When you create an account, you must provide accurate, complete, and current information. This includes basic registration details and any other information reasonably requested to support account administration, payment review, or player protection.

Your account must be registered in your own name. You may not create an account on behalf of someone else, use another person’s identity, or submit false or misleading details.

DoubleDown Casino may limit the number of accounts that a player may hold. If multiple accounts are created in breach of the platform rules, the operator may suspend or close those accounts, review associated activity, and remove promotional benefits that were claimed improperly.

Why Verification May Be Required

To help protect players and maintain platform security, DoubleDown Casino may request documents or other information to confirm important account details. This may include verification of your identity, age, residential address, payment method ownership, or other information reasonably needed to review your account.

Verification may be requested at registration, before certain account features are enabled, during payment reviews, when promotions are assessed, or whenever unusual or inconsistent activity is identified. If requested information is not provided, or if the information cannot be verified, access to some services may be limited until the review is completed.

These checks help support fair use of the platform and may also be part of broader account safety, fraud prevention, and compliance processes.

Your Account Is Personal

You are responsible for keeping your login credentials secure and confidential. Any activity carried out through your account may be treated as activity authorized by you unless DoubleDown Casino determines otherwise after review.

Player accounts are personal and non-transferable. They may not be shared, sold, assigned, lent, or used by another person. You may not allow someone else to access your account, and you may not access an account that does not belong to you.

If you believe your account has been accessed without permission, you should contact support as soon as possible and take steps to secure your login details.

Deposits, Withdrawals, and Account Balances

Payment options made available on the platform may include ACH, American Express, Apple Pay, Discover, Gift Cards, Google Pay, MasterCard, PayPal, Skrill, and Visa. Available methods can change over time and may depend on your location, device, verification status, or other account factors.

Processing times, minimums, maximums, and review procedures may vary by payment method. DoubleDown Casino may carry out reasonable checks before approving deposits, withdrawals, reversals, or other account transactions.

If a transaction is flagged for verification, security review, or operational review, processing may take longer than usual. The platform may also delay, limit, or decline a transaction where there are concerns about account ownership, unusual activity, payment authorization, or compliance with these service terms.

Where the site uses virtual chips, Gold Coins, or similar gameplay balances, those balances may be governed by separate in-platform rules. Unless expressly stated otherwise, virtual gameplay balances are for entertainment use on the platform and are not redeemable for cash.

Bonus Rules Players Should Read Carefully

DoubleDown Casino may offer promotions such as welcome rewards, daily login bonuses, referral offers, or VIP incentives. These offers may apply to eligible games such as slots, blackjack, video poker, roulette, and bingo, but each promotion may have its own requirements and limits.

Promotional offers are subject to separate bonus terms. Depending on the offer, those terms may include rules about:

• eligibility by age, account status, or location
• activation method, including automatic crediting or opt-in participation
• time limits and promotional windows
• game restrictions
• referral qualifications
• limits on duplicate claims or repeated use
• conversion, withdrawal, or non-cash value rules where applicable

Based on current promotional structure, certain DoubleDown Casino bonuses may be credited in Gold Coins or other virtual chips. These balances cannot be cashed out for real money. Promotions may only be available in permitted jurisdictions, and abuse of bonuses, including creating multiple accounts to claim the same offer, may lead to suspension or removal of promotional access.

Before taking part in any offer, players should review the applicable Bonus Terms.

Game Access May Change

DoubleDown Casino works to provide access to its games and services across supported devices, including mobile play where available. At the same time, not every title, feature, promotion, or payment method will be available to every player at every moment.

Availability may depend on factors such as location, device compatibility, operating system, browser settings, maintenance periods, provider changes, software updates, and technical issues. The platform may add, suspend, limit, replace, or remove games, features, or services at any time.

DoubleDown Casino uses gaming content and technology that may include software from providers such as IGT, but continued availability of any specific game or feature is not guaranteed.

Fair Play Comes First

Players are expected to use the platform honestly and for lawful personal entertainment purposes. Activity that undermines fair use, platform integrity, or other players’ experience is not allowed.

Examples of prohibited behavior include using false information, attempting payment fraud, engaging in collusion, abusing chargebacks, misusing promotions, or trying to interfere with how games, systems, or offers operate. The same applies to the use of bots, scripts, automated tools, unauthorized software, or any method designed to manipulate normal gameplay or account functions.

You may not use the site in a way that violates law, infringes the rights of others, or places the platform at unreasonable operational or security risk.

When DoubleDown Casino May Limit or Close an Account

DoubleDown Casino may take reasonable action when it believes these account rules have been broken, when required verification is incomplete, or when misuse of the service is suspected. Depending on the situation, this may include refusing service, limiting access to features, withholding a promotion, freezing a transaction for review, suspending an account, or closing it.

These steps may also be taken where there are concerns about identity, payment authorization, multiple account activity, prohibited conduct, technical abuse, or access from a restricted jurisdiction. The operator will generally aim to handle these matters in a fair and proportionate way based on the information available at the time.

Errors and Technical Problems Can Happen

While DoubleDown Casino aims to keep the platform accurate and functional, occasional mistakes or system issues may occur. This can include display errors, bonus crediting mistakes, pricing or balance inaccuracies, interrupted sessions, payment processing issues, or game malfunctions.

If a clear error affects your account, a promotion, a game result, or another part of the service, DoubleDown Casino reserves the right to correct the mistake and address the outcome in a fair and reasonable manner. This may include adjusting balances, canceling affected transactions, or reviewing gameplay tied to the issue.

The platform does not accept responsibility for losses caused by obvious technical failures, data transmission problems, unsupported devices, or interruptions outside its reasonable control.

Responsible Gaming Matters

DoubleDown Casino supports responsible play. Gambling should be treated as entertainment and not as a way to make money or recover losses.

Players who want extra control over their activity may have access to tools, limits, or other support options, depending on what is available through the platform. If you feel your play is becoming difficult to manage, review the Responsible Gaming resources and consider using the protections offered there.

Ownership of Site Content and Technology

The DoubleDown Casino website, including its branding, logos, design elements, text, graphics, original content, software components, and related materials, is owned by DoubleDown Casino, its affiliates, or its licensors.

You may use the site for personal, non-commercial purposes only. You may not copy, reproduce, modify, republish, distribute, display, scrape, or commercially use any part of the platform without prior written permission, except where the law allows otherwise.

Third-Party Tools and Service Providers

Some parts of the platform may depend on third-party providers. This can include game content, payment tools, verification services, analytics systems, or other technical functions used to operate the site.

DoubleDown Casino is not responsible for the ongoing availability of third-party systems that it does not control. Certain features may be delayed, changed, or unavailable when an outside provider has operational issues, maintenance, service limits, or its own technical restrictions.

Limits on Liability

To the extent permitted by applicable law, DoubleDown Casino is not responsible for indirect, incidental, or consequential losses arising from your use of the platform. This includes losses connected with technical interruptions, service outages, user mistakes, unsupported hardware or software, third-party failures, delayed transactions, account misuse, or events outside reasonable control.

Nothing in these terms is meant to exclude liability where that exclusion is not allowed by law. If local law gives you specific rights that cannot be limited, those rights remain in place.

No Promise of Constant Access

The website, games, account tools, and related services are provided on an "as is" and "as available" basis. DoubleDown Casino aims to maintain a reliable service, but it cannot promise uninterrupted access, constant availability, or error-free operation at all times.

Scheduled maintenance, provider updates, connection problems, device limitations, and unexpected technical issues may affect access from time to time.

Updates to These Terms

DoubleDown Casino may revise these terms and conditions from time to time to reflect changes in the service, legal requirements, platform operations, or player protection practices. When this happens, the updated version will be posted on the website and will apply from the date shown on the page unless stated otherwise.

Players should review these conditions periodically so they understand the rules that apply to their continued use of the platform.

Other Policies You May Need to Review

These site terms should be read together with any other relevant policies or page-specific rules published by DoubleDown Casino. Depending on your use of the platform, this may include the Privacy Policy, cookie rules, bonus terms, account verification or AML and KYC standards, and responsible gaming materials.

Each of these policies helps explain a different part of how the platform operates and how player information, promotions, and account safeguards are handled.

Questions About the Terms

If you have questions about these terms, your account, or how the platform works, you can contact DoubleDown Casino through its official support channels. Support is available by live chat where offered on the site, or by email at help@doubledowninteractive.com.

These terms are intended to create a clear and fair framework for using the DoubleDown Casino website, player account, games, and related services. By continuing to access or use the platform, you accept the rules that apply at the time of use.